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Exchange 2010: Configure Enterprise Voice with Unified Messaging (Part 2 of 2)

August 7, 2011

In Part 1 we configured Exchange 2010 server unified messaging server, we will now continue with rest of the configurations

Step2: Configuring OCS 2007 R2 Enterprise Voice to Work with Exchange 2010 UM

 1.       Create a Location Profile and Phone number normalization Rule

Phone number normalization:   Phone number normalization translates number strings entered in various formats into a single standard format. Normalization rules specify how to convert telephone numbers dialed in various formats to standard E.164 format.

Location profiles:  A location profile is a named set of normalization rules that translates telephone numbers for a location to a single standard (E.164) format for telephone authorization and call routing. The name of each location profile must match the fully qualified domain name (FQDN) of its corresponding Exchange 2010 UM dial plan.

a.       On OCSFE-01, Click Start > Administrative Tools > Office Communications Server 2007 R2.
b.      In the OCS 2007 R2 Management Console, Right Click Forest-NG.com. Select Properties, click on Voice Properties.

Figure 14: Voice Propeties

c.       On the Office communication Server Voice Properties page, on the Location Profiles tab Click Add. On Add Location Profile Page, In Name field type OCSUMDial.NG.com, In Display Text type NG main Office. Under Normalization Rules, click Add.
Add Following details:
Name: Main Office 5-Digit Extensions
Description: Normalizes main Office 5-Digit Extensions to +142555XXXXX
Phone Pattern regular expression: ^5(\d{4})$
Translation Pattern regular expression: +1425555$1
Sample Dialed Number:50000
Verify that Translated Number is : +14255550000

Figure 15: Add Phone Number Normalization Rule

d. Click OK twice.

2.       Using OCSUMUtil.exe Utility to configure Enterprise voice integration

a.       Open command prompt on OCSFE-01, type
CD “C:\Program Files\Common Files\Microsoft Office Communications Server 2007 R2\Support”
and then press ENTER

Figure 16: Utility path


b.      At command prompt type OCSUMUtil.exe /domain:NG.com and press ENTER.

Figure 17:OCSUMUtil.exe run


C
.      When command it completed, type OCSUMUtil.exe and press ENTER.

Figure 18:OCSUMUtil app run


d.      Verify that SIP Dial Plan and current contacts are visible when you click Load Data Button

Figure 19A: Verify data

3.       Restart the Unified Messaging Service on ExUM-01

a.       On ExUM-01, Open Exchange Management Shell. At PS prompt type the following and press ENTER:
Restart-Service MSExchangeUM
This will force UM to read the new configuration from OCS 2007 R2.

4.       Restart the OCS 2007 R2 Front-end Service on OCSfe-01

a.       On OCSFE-01 and in OCS 2007 R2 Administrative Snap-in.
b.      Expand Forest-NG.com-> Enterprise pools ->ngocspool and right click OCSfe-01.Ng.com,then click Stop -> Front End Services -> front End Service

Figure 20: Frontend service stop


c.       Expand Forest-NG.com-> Enterprise pools ->ngocspool and right click OCSfe-01.Ng.com,then click Start -> Front End Services -> front End Service 

Figure 21:Frontend Service start


Step3: Configure Users for Enterprise Voice and UM.

1.       Enable User for Enterprise Voice
a.       On OCSFe-01, switch to the OCS 2007 R2 Administrative Snap-in.
b.      Under Forest-NG.com > Enterprise pools -> ngocspool-> Click Users.
c.       In the right pane, right-click OCS Test and then click Properties.
d.      Next to Telephony Settings, click Configure.
e.      In Telephony Options page add details:
Click Enable Enterprise Voice
Line URI: +14255550563
Location Profile:OCSUMdial.NG.com

Figure 21: Telephony Options - Enable Enterprise Voice

f.        Click OK twice.
g.       In the right pane, right-click OCS Test and then click Properties.
h.      Next to Telephony Settings, click Configure.
i.         In Telephony Options page add details:
Click Enable Enterprise Voice
Line URI: +14255550801
Location Profile:OCSUMdial.NG.com

Figure 22: Telephony Options - Enable Enterprise Voice

j.        Click OK twice.

2.       Enable Users for Unified Messaging
a.       On ExCAS-01, In the Exchange Management console, Expand Recipient Configuration and then click Mailbox.
b.      In the result pane, click OCS Test, and then in the Action pane, Click Enable Unified Messaging.
c.       On the Enable Unified Messaging Wizard, Add following details and click NEXT.
Unified Messaging Mailbox Policy: OCSUMdial Default Policy
Manually specify PIN: 124365

Figure 23: Enable Unified Messaging - Introduction

d.      On the Extension Configuration Page, In the Manually-Entered Mailbox Extension field, type 50563 and click Next.

Figure 24: Enable Unified Messaging -Extn config

e.      On the Enable Unified Messaging page click Enable. Click Finish on completion page.
f.        Open Exchange management shell and type command below to enable Unified messaging for Manish Girdhar.

‘NG.com/NG-CORP/Manish Girdhar’ | Enable-UMMailbox -Pin ‘124365’ -PinExpired $false -UMMailboxPolicy ‘OCSUMdial Default Policy’ -Extensions ‘50801’ -SIPResourceIdentifier ‘mg@NG.com’

 Exploring Office communicator 2007 R2 after completion of Integration

1.       Know the host Computer

Before logging in to Office Communicator 2007 R2 on host system make sure DNS resolution is working and Root Certification Authority is trusted.
My host system (hyperV) is not part of NG.com domain , IP address configuration of this system is shown in screenshot below

Figure 25:Host IPconfig

DNS resolution:
My host system can resolve OCS 2007 server records.

Figure 26: DNS Queries

I have downloaded and already installed Root Certificate on my host computer, so it is available in Trusted Root Certification Authority container.

Figure 27: Root Certificate on Host Computer

2.       Login to office communicator 2007 R2.

a.       On the host computer, click Start > All Programs > Microsoft Office communicator 2007 R2.
b.      In communicator, In the sign-In address field type mg@ng.com

Figure 28:Office Communicator Sign-in

c.       In the Password filed type User’s password and click Sign in.

Figure 29: Office Communicator Password

d.      User will be signed in now

Figure 30: Office Communicator Sign-in done


3.       Office Communicator 2007 Voice mail

a.       User can change his voice mail greeting by clicking on drop down menu in the Upper right corner and then clicking on change Greetings option.

Figure 31: Change Greeting for voice mail

b.      To leave a voice mail for OCS Test,  In communicator right click on OCS test, Click Call, and then click Voice Mail to call OCS Test’s Voice mailbox.

Figure 32: Access Voice Mail

c. Listen to the default greeting and when prompted to leave a voice mail, say “Hi it’s Manish please give me a call back when you’re in office.” And then hang up.
d. OCS test will store the Voice mail, OCS Test can dial his voice mail to retrieve message. User can read transcript of voice message and can listen it from mailbox.

Figure 33: Access Voice mail via OWA

4.       Call Unified Messaging Auto Attendant

a.       On base computer, in office communicator type 50000, Notice that the number is normalized to +1(425) 555-0000. PressENTER.

Figure 34: Auto Attendent Extn number

b.      Listen to the Auto attendant greeting, and say OCS Test when prompted

Figure 35: Auto Attendent in Call

c.       If the auto attendant has problems recognizing name, use the dial pad to type 50563.

Figure 37: Auto Attendant transfer

d.      Call will made.
e.      On the system (Client-01) where OCS test is logged in, notice that Answer incoming call prompts and that the caller name is Manish Girdhar. Click redirect and then click Voice mail.

Figure 38: Redirect to Voice Mail

f. On the host computer leave a voice mail and hang up.

5.       Dialing Unified messaging Subscriber Access number

a.       On the host computer, in office communicator type 50001, press ENTER.

Figure 39: Subscriber Access Extn no

c.       When call is connected, enter 123465# when prompted for the PIN.

Figure 40: Subscriber Access In call

Figure 41: Subscriber Access Dial Pin no


d.      Listen options to access Voice mail, Email, Calendar etc. and then hang up.


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